Administration

Upgrading User's Account Privileges
To upgrade a Permit User to have the Permit Administration privilege a helpdesk ticket must be raised.    When raising a helpdesk issue for this, please en...
Mon, 14 Mar, 2022 at 3:46 PM
Housekeeping Permit Administrators
In order to prevent potential email notification issues, it is imperative that Permit Administrators remove any other Permit Administrator accounts when peo...
Mon, 14 Mar, 2022 at 3:45 PM
Removing Payment Cards
Users are able to remove payment cards from their accounts. Please follow the below steps to remove a payment card.  Logged in as a user: Go to My...
Mon, 14 Mar, 2022 at 3:45 PM
How to configure periods both with and without an application window
Periods without an application window 1. Once logged into the portal as an administrator, click on 'Provision -> Periods'.  2. Click...
Wed, 25 Feb, 2026 at 9:41 AM
How to change user roles and assign administrator access
1. After logging in as a “User Administrator,” click on “Users -> User Accounts,” as shown below.  2. If you need to you can filter for specific...
Wed, 25 Feb, 2026 at 10:50 AM
How to change a user's password
1. After logging in as a user with the “User Administrator” role assigned, click on “Users -> User Accounts,” as shown below.   2. If you need t...
Wed, 25 Feb, 2026 at 11:56 AM
How to manually verify a newly registered user if they are not able to do so themselves
1. After logging in as a user with the “User Administrator” role assigned, click on “Users -> User Accounts,” as shown below. 2. If you need to,...
Wed, 25 Feb, 2026 at 1:04 PM
How to add a vehicle to your permit and 'My Vehicles' page
How to add a new vehicle to the 'My Vehicles' list  (Note: This feature is not available on all permit portals. If you do not see it, please skip t...
Wed, 25 Feb, 2026 at 4:03 PM
How to change the assigned FLA approver on a permit
1. Log in as a user with the “Permit Administrator” role, then click on the “Pending FLA” widget as shown below.    2. If needed, you can filter yo...
Thu, 26 Feb, 2026 at 11:35 AM
How to set up Multi-Factor Authentication (MFA) as a user
1. Click the “Sign In” button as shown in the image below.  2. Enter your "Email" and "Password" in the fields below. 3. ...
Thu, 26 Feb, 2026 at 4:07 PM