In order to prevent potential email notification issues, it is imperative that Permit Administrators remove any other Permit Administrator accounts when people leave. This is due to the fact Permit Administrators can receive multiple email notification, particularly when renewal and/or application windows arrive. If a Permit Administrator's email address is being bounced back (because it no longer exists), email servers could mark the sending entity as suspect and potentially block all traffic coming from that source. This could therefore impact all email notifications originating from the Permit Portal (e.g account activation, renewal reminders etc.).
As an existing Permit Administrator you have the ability to do this through the web user interface and if you need any support in doing this please raise a helpdesk ticket.
When raising a helpdesk issue for this, please ensure the below information is provided:
- Which portal is this for?
- What is the email address of the user who needs to be deleted?