If you are raising a ticket for an administrative or operational task (e.g., updating a configuration, syncing a permit, or processing a refund) rather than reporting a fault, please provide the following details to ensure prompt processing:

  • Subject: A clear summary of the operational task required (e.g., "Operational Request: Refund Payment for Transaction #12345" or "Sync Permit: Permit ID 987").

  • Description: Include the relevant details based on the specific type of request. Please provide as many of the following standard identifiers as applicable:

    • Product/Portal Name: Provide the exact name of the portal or product (e.g., "Westminster Parking Permit Portal").

    • User Details: Provide the affected user’s User ID or registered email address.

    • Location: Specify the relevant parking site, zone, or operational area.

    • Action Required: A concise explanation of the exact configuration change, update, or operational task needed.


Specific Requirements based on Request Type:

  • For Permit Syncs: You must provide the Permit ID and specify the ANPR Service the permit needs to be synced with.

  • For Refunds: You must provide the specific Transaction ID or payment reference and the amount to be refunded. In the case where the amount to be refunded is greater than that of the initial transaction then you must also supply an additional Transaction ID or payment reference, if possible.

  • For Permit Updates: You must provide the Permit ID and Permit Type.


Example of a completed Operational Request (Permit Sync):


Subject: Operational Request: Sync Permit - Permit ID 100452

Description: Product/Portal Name: Westminster Parking Permit Portal

User Details: j.doe@example.com (User ID: 54321)

Location: West End, Zone G

Action Required: The user has updated their vehicle registration, but it does not appear to have passed through to the camera system. Please force a sync for this permit.

Permit ID: 100452

Permit Type: Resident Annual

ANPR Service: [Insert Name of ANPR Provider]


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Copy & Paste Template: Please copy this into your ticket description and fill out the relevant fields for your request:

  • Product/Portal Name:

  • User Details (Email/ID):

  • Location (if applicable):

  • Action Required:

  • Permit ID & Type (if applicable):

  • ANPR Service (if syncing permit):

  • Transaction ID / Payment Reference (if refunding):

  • Amount (if refunding):