If you are raising a ticket for an administrative or operational task (e.g., updating a configuration, syncing a permit, or processing a refund) rather than reporting a fault, please provide the following details to ensure prompt processing:

  • Subject: A clear summary of the operational task required (e.g., "Operational Request: Refund Payment for Transaction #12345" or "Sync Permit: Permit ID 987").

  • Description: Include the relevant details based on the specific type of request. Please provide as many of the following standard identifiers as applicable:

    • Product/Portal Name: Provide the exact name of the portal or product (e.g., "Westminster Parking Permit Portal").

    • User Details: Provide the affected user’s User ID or registered email address.

    • Location: Specify the relevant parking site, zone, or operational area.

    • Action Required: A concise explanation of the exact configuration change, update, or operational task needed.


Specific Requirements based on Request Type:

  • For Permit Syncs: You must provide the Permit ID and specify the ANPR Service the permit needs to be synced with.

  • For Refunds: You must provide the specific Transaction ID or payment reference.

  • For Permit Updates: You must provide the Permit ID and Permit Type.


Example of a completed Operational Request (Permit Sync):


Subject: Operational Request: Sync Permit - Permit ID 100452

Description: Product/Portal Name: Westminster Parking Permit Portal

User Details: j.doe@example.com (User ID: 54321)

Location: West End, Zone G

Action Required: The user has updated their vehicle registration, but it does not appear to have passed through to the camera system. Please force a sync for this permit.

Permit ID: 100452

Permit Type: Resident Annual

ANPR Service: [Insert Name of ANPR Provider, e.g., Taranto / Zenco]


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Copy & Paste Template: Please copy this into your ticket description and fill out the relevant fields for your request:

  • Product/Portal Name:

  • User Details (Email/ID):

  • Location:

  • Action Required:

  • Permit ID & Type (if applicable):

  • ANPR Service (if syncing permit):

  • Transaction ID (if refunding):